The Innovators of Correctional Healthcare

We provide 24/7 on-demand telehealth that slashes costly off-site transports and emergency visits. Upholding ethical standards while protecting state budgets.

Why Leading Facilities are
Switching to ICH

While others rely on slow, legacy systems and costly off-site referrals, ICH integrates 24/7 virtual care into the heart of your facility—eliminating the logistics that drain your budget and put your staff at risk.

High Cost of Waiting

Legacy providers operate on "clinical hours," leaving your night and weekend shifts to guess at medical priorities. When response is slow, symptoms escalate, and minor issues turn into major liabilities.

Care at Speed of Need

Our 24/7 on-demand model means a provider is "on-site" virtually within minutes. We eliminate the "wait and see" period, providing immediate clinical clarity regardless of the hour.

Security & Logistics Drain

Every off-site visit is a security risk. It pulls officers off the floor, requires specialized transport, and opens a window for potential incidents—all while burning through your fuel and overtime budget.

Keeping Your Gates Closed

By delivering virtual consultations directly to the inmate, we resolve the vast majority of medical concerns without the inmate ever leaving the facility. You maintain your security perimeter and your staff's focus.

Fragmented & Overburdened

Mental health is often treated as a secondary "add-on." Long wait times for counselors lead to increased facility tension, more frequent use-of-force incidents, and higher litigation risks.

Not Just Crisis Response

Mental health counseling is woven into our core service. We provide the immediate support necessary to de-escalate situations and maintain a safer, more stable environment for everyone.

Forgotten Frontline

Correctional officers work in high-stress environments, yet their health is rarely a priority for healthcare contractors. High burnout leads to turnover, which creates even more budget strain.

Protecting Your People

We are the only "one-stop shop" that includes health options for your staff. By caring for your team, we help you improve retention and show your officers they are a valued part of the mission.

ICH stands apart with its 24/7
on-demand telehealth care

Revolutionizing correctional healthcare by delivering immediate virtual consultations directly to inmates, slashing costly off-site transports and emergency visits, cutting budget strain, and upholding ethical, compassionate standards.

True 24/7 Care

Enabling instant provider-to-inmate consults at any hour and reducing transport needs far more aggressively than industry standards.

Staff Wellness+

ICH uniquely extends mental health counseling and medical care to correctional staff.

Ethical Focus

Patient-centered, evidence-based care while explicitly lowering state budgets through transport elimination.

Preventive & Tailored

Seamless care transitions with customized programs, proactively lowering long-term costs compared to more fragmented or on-site-heavy approaches.

The Team

Skilled hands built this company from the ground up

Brian Cronstrom, NP, APRN-C
Chief Medical Officer

Brian is an Advanced Practice Registered Nurse with extensive experience providing high-quality medical care in correctional and clinical settings. He is committed to ensuring every patient receives compassionate, evidence-based treatment while maintaining the highest professional and ethical standards.

Matt Sullivan, NREMT-P
Chief Executive Officer

Matt is a Nationally Registered Paramedic with a strong background in emergency medical response and patient stabilization. His expertise in high-pressure environments supports the team’s ability to deliver prompt and effective care within correctional facilities.

Jen Sullivan, RN
Chief Nursing Officer

Jen is a Registered Nurse dedicated to promoting patient health and safety through skilled clinical practice and attention to detail. She brings strong experience in both acute and long-term care, contributing to a stable, professional healthcare environment.

Callie Nelson, LPN
Executive Director of Correctional Nursing

As the Medical Lead, Callie oversees daily healthcare operations, ensuring consistent delivery of quality medical services. She combines leadership and clinical expertise to support both staff and patient needs in a demanding correctional setting.

Logan Weir,
Executive Director of Custody & Clinical Integration

Logan bridges the gap between healthcare and facility operations. With a focus on safety, coordination, and professionalism, Logan plays a key role in maintaining effective communication between medical staff and correctional teams.

Shane Tilson,
Executive Director of Correctional Partnerships

Shane serves as the primary strategic bridge between our company and correctional facilities. Shane brings 23 year of law enforcement experience as a certified deputy with 18 of those years spent in corrections.

Frequently Asked Questions

Find quick answers to common questions about our services, support, and processes. Explore our FAQ to get the clarity you need—fast and easy.

What makes ICH different from other correctional healthcare providers?

ICH uses a true 24/7 on-demand telehealth core to deliver instant virtual consultations to inmates, drastically cutting off-site transports and costs while providing ethical, compassionate care—including mental health support for both inmates and staff.

How does ICH's 24/7 telehealth work in a correctional setting?

Secure telehealth connects inmates to licensed providers anytime for assessments, follow-ups, or urgent needs—right in the facility. This eliminates transport delays, improves security, and saves significant emergency and transportation costs.

Does ICH provide mental health services, and how are they delivered?

Yes. We offer immediate 24/7 telehealth counseling, crisis intervention, therapy, and ongoing support to address high rates of depression, anxiety, and substance issues—faster, safer, and more continuously than traditional models.

What inmate medical care does ICH offer, and what are the main benefits?

ICH provides full medical care—chronic disease management, preventive screenings, urgent triage, and specialist consults—via 24/7 telehealth. Key benefits: faster treatment, fewer transports, better outcomes, and major cost savings.

Why does ICH include health services for correctional staff, and how does that help facilities?

Staff face high burnout and stress. ICH gives them confidential 24/7 telehealth access to mental health and medical support. This reduces turnover, improves morale, strengthens facility culture, and enhances overall safety and inmate care.

Need more answers?

Reach out and we'll walk through your specific situation